Support

Questions, a bug, or an idea for the app? Email support@qrodesk.com. Tell us your phone model and app version (Settings in the app) if something is not working.

Restore a purchase

Open SnowStreak, go to Settings and tap Restore purchases. Use the same Apple Account you bought with.

Cancel the yearly plan

On iPhone: Settings → your name → Subscriptions → SnowStreak → Cancel subscription. It stays active until the end of the paid period. Lifetime is a one-time purchase and never renews.

Refunds

Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.

Moving to a new phone

Your data lives on your device. Restoring an iPhone backup to the new phone brings it with you. Export your ski days as CSV first if you want a copy of your own.

Training safety

SnowStreak is a training tool, not medical advice. Stop if something hurts, and talk to a doctor before you start if you are coming back from a knee injury.